Privacy policy

ALWAY TRY SHOP operates this store and website, including all related information, content, functions, tools, products, and services, designed to provide you (the customer) with a comprehensive shopping experience (referred to as the "Service"). ALWAY TRY SHOP is powered by Shopify, enabling us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop or conduct other transactions through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any part of the Service, you acknowledge the manner in which information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that can identify you or can be reasonably linked to you or another individual. Personal Information does not include information collected anonymously or de-identified information, i.e., information that cannot identify you or be reasonably linked to you. Depending on how you interact with the Service, your place of residence, and the permission or requirement of applicable laws, we may collect or process the following categories of Personal Information, including inferences drawn from such information:
  • Contact Details: Including your name, address, billing address, shipping address, telephone number, and email address.
  • Financial Information: Including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmations, and other payment details.
  • Account Information: Including your username, password, security questions, preferences, and account settings.
  • Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications with Us: Including information you provide when communicating with us, such as content filled out when submitting inquiries to customer support.
  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: Including information about your interaction with the Service, such as how and when you browse or interact with the Service.

Sources of Personal Information

We may collect Personal Information from the following sources:
  • Directly from you: Including when you create an account, visit or use the Service, contact us, or otherwise provide your Personal Information to us;
  • Automatically collected through the Service: Including information obtained from your device when using our products or services, visiting our website, and through cookies or similar technologies;
  • From our service providers: Including when we engage them to provide specific technologies or collect or process your Personal Information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of Service you use, we may use your Personal Information for the following purposes:
  • Provide, adjust, and improve the Service: We use your Personal Information to provide the Service, including fulfilling contracts entered into with you; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with returns and exchanges; allowing you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your Personal Information to more accurately adjust and improve the Service.
  • Marketing and advertising: We use your Personal Information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services to you on the Service or other websites based on your previous purchases, items added to cart, or other activities using the Service.
  • Security and fraud prevention: We use your Personal Information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraudulent, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our Service. If you choose to use the Service and register an account, you are responsible for properly safeguarding your account credentials. It is strongly recommended that you do not share your username, password, or other login details with others.
  • Communicate with you: We use your Personal Information to provide customer support, respond to your requests, provide effective services, and maintain a business relationship with you.
  • Legal reasons: We use your Personal Information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, and for investigating or participating in civil discovery, potential or actual litigation, or other adversarial legal proceedings, as well as enforcing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
  • Sharing with Shopify, suppliers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • Sharing with business and marketing partners to provide you with marketing services and deliver advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on your location, you may have the right to request that we do not share your information for the purpose of serving targeted advertising and marketing content based on your online activities across different merchants and websites. You may exercise your right to opt out of these uses here.
  • When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipping or using services through social media widgets or login integration features.
  • Sharing with our affiliates or other members of our corporate group.
  • In business transactions (e.g., mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable Terms of Service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes Personal Information about your access and use of the Service to provide and improve the Service content. Information you submit to the Service will be transmitted and shared with Shopify and potentially third parties located outside your country of residence to provide and improve the Service. Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use Personal Information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your Personal Information, including responding to requests you exercise regarding your rights to the use of your Personal Information. To learn more about how Shopify uses your Personal Information and any rights you may have, please visit Shopify's Consumer Privacy Policy. Depending on the region where you reside, you may exercise certain rights related to your Personal Information here (Shopify Privacy Portal link).

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you visit a website unrelated to us or not controlled by us, we recommend that you review the privacy and security policies, as well as other terms and conditions, of that website. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of the Service and/or users of that third-party platform, and our or the third party's use of that information is unrestricted. Our provision of such links does not imply that we endorse the content on such platforms or their owners or operators, unless otherwise disclosed in the Service.

Children's Data

The Service is not intended for children, and we will not intentionally collect any Personal Information from children who have not reached the legal age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided Personal Information to us, you may contact us using the contact details provided below to request the deletion of such information. As of the effective date of this Privacy Policy, we do not actually knowingly "share" or "sell" (as defined by applicable law) Personal Information of individuals under the age of 16.

Information Security and Retention Period

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, information you transmit to us may not be secure during transmission. We recommend that you do not transmit sensitive or confidential information to us through insecure channels.
The length of time we retain your Personal Information depends on a number of different factors, such as whether the information is needed to maintain your account, provide you with the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on the region where you reside, you may have some or all of the following rights related to your Personal Information. However, these rights are not absolute and only apply in specific circumstances, and in some cases, we may legally refuse your request.
  • Right of Access/Knowledge: You may have the right to request access to the Personal Information we hold about you.
  • Right to Erasure: You may have the right to request the deletion of the Personal Information we maintain about you.
  • Right to Rectification: You may have the right to request the correction of inaccurate Personal Information we maintain about you.
  • Right to Data Portability: In certain cases and subject to specific exceptions, you may have the right to obtain a copy of the Personal Information we hold about you and request that we transfer it to a third party.
  • Right to Opt Out of Targeted Advertising Sales or Sharing: Depending on your place of residence, you may have the right to opt out of us "selling" or "sharing" your Personal Information, or processing your Personal Information for "targeted advertising" (as defined by applicable privacy laws). You may exercise your right to opt out of these uses here. Please note that if you enable the "Global Privacy Control" opt-out preference signal when visiting our website, we will automatically treat it as an opt-out request for the device and browser you use to browse the website, based on your location. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account. To learn more about the "Global Privacy Control," please visit https://globalprivacycontrol.org/. Other than the "Global Privacy Control," we do not recognize other "do not track" signals that your browser or device may transmit.
  • Manage Communication Preferences: We may send you promotional emails, and you can stop receiving them at any time through the unsubscribe option displayed in the emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.
You may exercise any of the above rights by using the specific methods provided by the Service or by contacting us using the contact details provided below. To learn more about how Shopify uses your Personal Information and any rights you may have (including rights related to data processed by Shopify), please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.

Complaints

If you have any complaints about how we process your Personal Information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision through the contact details listed below or file a complaint with the local data protection authority.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside the country/region where you reside.
If we transfer your Personal Information to a region outside the European Economic Area or the United Kingdom, we will act in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the UK competent authority (as appropriate), unless the destination of the data transfer is deemed to provide an adequate level of protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice in accordance with applicable laws.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your available rights, please call , send an email to worldangus@protonmail.com, or contact us at: 3461 Sky Harbor, Lafayette, Contra Costa County, California, USA, California, CA, 94549, US